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Record Series Code
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Record Series Title
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Minimum Retention
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Disposition
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DESCRIPTION
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Agency Specific Schedules: Healthcare Advocate, Office of the: All Agency Programs
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OHA-01-001
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7 Year(s)
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This series documents assistance provided to health insurance consumers with managed care plan selection, understanding rights and responsibilities under managed care plans, review of consumer health insurance records, and the filing of complaints and appeals related to managed care plans. Including but not limited to: referrals, correspondence, complaints, appeals, grievances, related documentation, notices concerning the services that the OHA provide (aka “posters”), and database.
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OHA-01-002
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3 Year(s)
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This series documents OHA participation in legislative advocacy and testimony. Including but not limited to: comments on statutes and proposed changes, draft statutes, summaries of legislation, testimony, and related correspondence.
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OHA-01-003
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Expiration date + 6 Year(s)
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Disposition is 6 years from expiration of appeal period.
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This series documents OHA participation in litigation. Including but not limited to: briefs, memos, motions, pleadings, decisions, grievances, records of administrative hearings, and related correspondence.
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OHA-01-004
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7 Year(s)
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This series documents investigation and referrals to the Insurance Department if OHA finds that a preferred provider network may have engaged in a pattern or practice that may be in violation of CGS Sec38a?226 to 38a-226d, 38a?479aa to 38a?479gg, or 38a?815 to 38a?819. Including but not limited to: records of investigations and related documentation.
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OHA-01-005
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7 Year(s)
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This series documents the maintenance of the annual list of complaints received against managed care organizations and preferred provider networks pursuant to CGS Sec38a-1041(d).
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OHA-01-006
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3 Year(s)
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This series documents the activities of the workgroup to monitor compliance with Connecticut mental health parity laws, including representation from managed care representatives, consumers, and OHA employees. Including but not limited to: correspondence, meeting notes, studies, memos outlining strategy, and related documentation.
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OHA-01-007
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3 Year(s)
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This series documents the public education outreach program which educates health insurance consumers of the existence of the appeals procedure for denials of claims. Including but not limited to: press releases and periodic evaluations of the effectiveness of educational efforts.
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